Warranty Policy

InCard provides a limited warranty for its Bluetooth trackers against defects in materials and workmanship under normal use, for 12 months from the date of original purchase.

Warranty Coverage

The standard warranty period is 12 months from the date of original purchase, covering defects in manufacturing, assembly, and materials under normal use as described in the user manual. A valid proof of purchase is required for warranty claims.

Warranty Exclusions

The warranty does not cover normal wear and tear, accidental damage (drops, impacts, liquid damage beyond the stated water resistance rating), unauthorized modifications or repairs, misuse contrary to the user manual, exposure to extreme environmental conditions, or expected battery degradation over time.

Warranty Claim Process

To make a warranty claim, email contact@myincard.com with your name, contact information, order number, date of purchase, a description of the defect, and photos or videos if applicable. Our support team will evaluate your claim; if approved, we will repair, replace, or refund at our discretion.

Extended Warranty Options

We may offer extended warranty options. When available, details will be provided at the time of purchase or on our website, typically extending the same coverage as the standard warranty for an additional period.

Contact

Email: contact@myincard.com · Website: www.myincard.com · Response Time: 24-48 hours